Refund policy

Refund and returns policy

We want you to be happy with your gear. If something is wrong, tell us and we will sort it out.

Faulty or misdescribed products

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives damaged, faulty, or not as described:

  1. Email vroombuddy@outlook.com within 30 days of delivery with your order number and a photo of the problem.
  2. We will reply within 2 business days.
  3. We will replace the item or refund you in full, whichever you prefer where the law gives you the choice, and we cover the return postage.

Change of mind

If you simply change your mind, we accept returns within 30 days of delivery, provided the item is:

  • unused, undamaged and in its original packaging
  • returned with proof of purchase

For change-of-mind returns the customer pays return postage, and we refund the item price once we receive and check the item. Original shipping costs are not refunded unless the return is because of a fault or our error. Opened hygiene products and custom-made items cannot be returned for change of mind.

How to return

  1. Email vroombuddy@outlook.com with your order number and we will send you return instructions and our returns address in Perth, Western Australia.
  2. Post the item back using a tracked service, because we cannot be responsible for returns that go missing.
  3. Do not send items back before we confirm, because they may not be accepted.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days of us receiving the item. Your bank or card provider may take extra time to show it.

Exchanges

The fastest way to exchange is to return the item for a refund and place a new order.

Wrong address

If your order is returned to us because the address you entered was incorrect or the parcel was not collected, we can re-send it once you pay the shipping again.

Last updated: 23 October 2026.